Terms

Website information

Website content is general information and is not a substitute for an on-site evaluation. Service descriptions, appointment availability, offers, and pricing may change. A service request is not confirmed until Fast Track communicates acceptance.

Safety

Do not rely on this website for emergency instructions. Leave an unsafe area and contact emergency services or the appropriate utility when there is fire, smoke, a suspected gas leak, or another immediate danger.

Service scope

Virginia Contractor License #2705191678 is the business contractor credential displayed on this website. The listed MPLB, MGFC, and MHVA master tradesman classifications are individual trade credentials; plumbing and gas pages do not claim separate firm-level PLB, GFC, or NGF business classifications and remain subject to applicable licensing requirements and service availability.

Same-day service promise

Requests received before 12:00 p.m. Monday through Friday, excluding federal holidays, qualify for a same-day service appointment arrival window within Fast Track's published Northern Virginia service area. The promise covers an offered technician arrival window, not completion of a repair. Severe weather, unsafe access, extraordinary emergency demand, unavailable specialty parts, or work outside Fast Track's authorized service scope may affect timing. If Fast Track cannot provide the promised window, the team will contact the customer and offer the earliest available appointment.

Offer, warranty & discount terms

The advertised $39 service-call and diagnostic-check promotion is subject to current availability, service scope, and confirmation when booking. Repair labor, parts, permits, and additional work are priced separately unless a written estimate says otherwise.

One-year labor workmanship warranty applies to eligible completed labor and workmanship for one year from the service date. Parts, equipment, manufacturer warranties, maintenance, customer-supplied materials, and conditions outside the completed scope are separate. The written job document controls.

10% off labor for veterans and seniors. The discount applies to labor only, requires eligibility confirmation, and does not change parts, equipment, permit, or third-party charges.

SMS Terms & Conditions

Thank you for choosing Fast Track Repair Service for your home service needs. By opting in to receive SMS communications from us, you agree to the following terms and conditions. Consent to receive text messages is not a condition of purchase.

1. General

1.1. By subscribing to our SMS service, you agree to receive text messages from Fast Track Repair Service regarding appointment reminders, updates, promotions, support notifications, and other relevant service information.

1.2. These terms and conditions govern your use of our SMS service. By using the service, you acknowledge and accept these terms in full.

2. SMS consent and communication details

2.1. SMS consent communication

The phone numbers and related information obtained during the SMS consent process will not be shared with third parties for marketing purposes.

2.2. Types of SMS communications

If you have consented to receive SMS messages from Fast Track Repair Service, you may receive communications related to:

• Appointment reminders
• Meeting confirmations and scheduling updates
• Follow-ups on service cases
• Conversation-based external communication
• Internal communication between employees regarding your service request

Example: “Hello, this is a friendly reminder of your upcoming appointment with Fast Track Repair Service on 25th November 2025 at 12 o’clock. Reply STOP to opt out at any time. Message and data rates may apply. Text HELP for assistance.”

2.3. Message frequency

Fast Track Repair Service may send 50 to 1,000 SMS messages daily across all users, depending on customer interactions and service volume.

2.4. Potential fees for SMS messaging

Carriers may charge fees for messages sent or received, depending on your mobile plan and whether the message is domestic or international.

2.5. Opt-in method

Thank you for opting into SMS messages from Fast Track Repair Service. By opting in:

• You agree to receive service-related SMS communications.
• Message and data rates may apply.
• Messaging frequency may vary.
• You may reply STOP at any time to opt out.
• You may reply HELP for assistance.

2.6. Opt-out method

To stop receiving SMS messages from Fast Track Repair Service, reply STOP at any time. Once opted out, no further SMS communications will be sent.

To opt back in, reply START at any time.

2.7. Help message

“Thank you for contacting Fast Track Repair Service. For immediate assistance, please call 703-899-5615 or visit https://www.ftsrepair.com/. Message and data rates may apply.”

2.8. Use of conversational platform (RingCentral)

Fast Track Repair Service uses RingCentral as our secure conversational messaging platform. Through RingCentral’s integration with Wix, your SMS communications may be routed, managed, and stored within this cloud-based system.

By opting in to SMS messaging, you consent to:

• The use of automated and manual conversational messaging systems
• Two-way SMS communication through RingCentral
• Storage and processing of your SMS interactions within RingCentral’s secure environment
• Use of conversational SMS for appointment updates, service coordination, customer support, and internal communication regarding your case

RingCentral functions solely as a communication platform. Your personal information, including your phone number, will not be sold, rented, or shared with unrelated third parties for marketing purposes.

All communications sent through RingCentral comply with CTIA, carrier, and relevant SMS messaging standards.

3. Privacy

Your privacy is important to us. We do not sell or share your phone number with unauthorized third parties. All information provided is handled in accordance with our Privacy Policy.

4. Support

For questions or support regarding our SMS service, contact us:

5. Limitation of liability

5.1. Fast Track Repair Service is not responsible for delays or failures in SMS delivery, as transmission depends on your mobile carrier.

5.2. We are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our SMS service.

6. Modification of terms

Fast Track Repair Service reserves the right to modify these Terms and Conditions at any time. Updates will be communicated via SMS or posted on our website.

7. Acceptance of terms

By subscribing to our SMS service, you confirm that you have read, understood, and agree to these Terms and Conditions.